FAQs
Gymfrog
Answers to your most common questions — from product details to shipping and support.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the designated shipping carrier's site.
What should I do if I receive a defective item?
We apologize for the inconvenience. Please reach out to our customer support team with your order details and a photo of the defect. We'll promptly assist you in resolving the issue.
Can I cancel my order after it's been placed?
Unfortunately, once an order is processed, it cannot be canceled. However, you can return the item following our return policy once you receive it.
How do I initiate a return or exchange?
Please visit our Returns & Exchanges page and follow the instructions provided. Ensure the item is in its original condition with tags attached for a smooth return or exchange process.
What payment methods do you accept for refunds?
Refunds are typically issued using the same payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.